Modern Service Experience 2016 is a fantastic #CX event, so save the date! #oracle #custserv

Modern Service Experience 2016 is a fantastic #CX event, so save the date! #oracle #custserv

IT gives Rotterdam psychological care provider more time with clients

A psychological care provider in the Netherlands, Pameijer, has improved efficiency, improved care and become more secure through an identity and access management project
http://www.computerweekly.com/news/4500260151/IT-gives-Rotterdam-psychological-care-provider-more-time-with-clients

Building regulations will drive IoT in offices

Gartner predicts 1.6 billion connected things will be used by smart cities in 2016, an increase of 39% from 2015
http://www.computerweekly.com/news/4500260200/Building-regulations-will-drive-IoT-in-offices

How do you measure great customer experience? shares his findings #CX

How do you measure great customer experience? shares his findings #CX

VIDEO: Mike Strutton of talking #social #data & #CX via #DX

VIDEO: Mike Strutton of talking #social #data & #CX via #DX

15 questions qui empêchent les #directeurs de la #stratégie de trouver le #sommeil

#CX

Europe's CIOs must raise their game in testing software quality

CIOs across Europe have more work to do to ensure the structural quality of software is sound as IT becomes more important to organisations across different sectors
http://www.computerweekly.com/news/4500259845/Europes-CIOs-must-raise-their-game-in-testing-software-quality

EFF sets up software vulnerability disclosure programme

The EFF’s vulnerability disclosure programme includes a set of guidelines on how to report bugs in software the group develops and uses, offering several non-cash rewards
http://www.computerweekly.com/news/4500260148/EFF-sets-up-software-vulnerability-disclosure-programme

CIO interview: Mikael Pommert, Modern Times Group

Modern Times Group's CIO tells Computer Weekly about the challenges and benefits of moving an established business to the cloud
http://www.computerweekly.com/news/4500259721/CIO-interview-Mikael-Pommert-Modern-Times-Group

India’s HCL opens Estonian operation to support Nordic customers

HCL Technologies opens an Estonian delivery centre which will support customers across Europe, including those in the Nordic region
http://www.computerweekly.com/news/4500260121/Indias-HCL-opens-Estonian-operation-to-support-Nordic-customers

Samsung agrees to pay $548m to settle dispute with Apple

Samsung is expected to pay the outstanding damages to Apple by 14 December 2015, but it has reserved the right to collect reimbursement
http://www.computerweekly.com/news/4500260122/Samsung-agrees-to-pay-548m-to-settle-dispute-with-Apple

Consumer acceptance of in-store location-based tracking on the rise

Customers are becoming more comfortable with being tracked in-store, as long as they gain a good customer experience as a result
http://www.computerweekly.com/news/4500259933/Consumer-acceptance-of-in-store-location-based-tracking-on-the-rise

Veracode finds most web apps fail Owasp security check list

The findings of a report on critical vulnerabilities in most web applications is raising concerns over potential security vulnerabilities in millions of websites
http://www.computerweekly.com/news/4500259915/Veracode-finds-most-web-apps-fail-Owasp-security-check-list