Interview: Rackspace CTO John Engates on why hybrid cloud matters

As businesses opt for a combination of public and private cloud applications, chief technology officer John Engates says Rackspace's aim is to remove complexity and make it easier for customers to deploy cloud technology
http://www.computerweekly.com/news/4500256991/Interview-Rackspace-CTO-on-why-hybrid-matters

TechTalent Charter: Better data will help the women in IT cause

Recruitment agency Monster is launching a TechTalent Charter to encourage diversity in the IT industry through widespread adoption of best practice
http://www.computerweekly.com/news/4500257685/TechTalent-Charter-Better-data-will-help-the-women-in-IT-cause

Cablevision Monterrey Transforms Its #CX with #BSS and #OSS from #OOW15

Cablevision Monterrey Transforms Its #CX with #BSS and #OSS from #OOW15

reveals the 5 golden rules of #Social #CustomerService #CustServ #ModernService

RSA aiming for usability through innovation, says CTO

The challenge facing RSA as a technology company is making products that are easy to use, but allow some flexibility at the same time, says chief technology officer Zulfikar Ramzan
http://www.computerweekly.com/news/4500257936/RSA-aiming-for-usability-through-innovation-says-CTO

Fintech growth rates explode in Australia

Financial technology companies in Australia are growing at high rates and come as a warning to the nation's enterprises that are yet to join the digital revolution

SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana

Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project
http://www.computerweekly.com/news/4500257575/SAP-UKI-User-Group-Conference-2015-Newcastle-University-puts-ERP-on-Hana

Mixed signals fuel mixed feelings about Australia's data-retention plan

There are mixed feelings about Australia's data retention plans as the telecommunications industry weighs up the costs of compliance
http://www.computerweekly.com/news/4500257908/Mixed-signals-fuel-mixed-feelings-about-Australias-data-retention-plan

Here are 5 design #bestpractices for ensuring a stellar application user experience: #cx

Here are 5 design #bestpractices for ensuring a stellar application user experience: #cx

#Sales alert: UK CX (Customer Experience) BUSINESS DEVELOPMENT MANAGER Oracle #Leeds

#Sales alert: UK CX (Customer Experience) BUSINESS DEVELOPMENT MANAGER Oracle #Leeds

#Oracle #Cloud Center of Excellence (COE) Customer Experience (CX)

#Oracle #Cloud Center of Excellence (COE) Customer Experience (CX)

Where Tech Support and Customer Service Converge: Customer Experience #CustServ #Oracle #CX

Where Tech Support and Customer Service Converge: Customer Experience #CustServ #Oracle #CX

CIO interview: Lone Bundgaard, Coloplast

IT development head at Danish medical products and services company plays core role in major change to how the company engages with its customers
http://www.computerweekly.com/news/4500257185/CIO-interview-Lone-Bundgaard-Coloplast

Citrix cuts jobs and spins off GoTo business to drive profits

Virtualisation giant Citrix will rationalise its operations after a large-scale business review that focuses on its core desktop virtualisation products
http://www.computerweekly.com/news/4500257743/Citrix-cuts-jobs-and-spins-off-GoTo-business-to-drive-profits

Coalition of top tech firms opposes weakened encryption

Weakening security with the aim of advancing security simply does not make sense, a coalition of top tech firms tells US president Barack Obama

Syam Krishnan reveals 15 questions that will help you deliver a superior #CX

Syam Krishnan reveals 15 questions that will help you deliver a superior #CX

reveals the 5 golden rules of #Social #CustomerService #CustServ #ModernService

Most European executives would bypass security to win business

A survey has revealed that 69% of European executives polled would take the risk of a potential security threat to achieve the biggest deal of their life
http://www.computerweekly.com/news/4500257668/Most-European-executives-would-bypass-security-to-win-business

Volta Data Centres debuts power failure reimbursement scheme for customers

Datacentre service provider follows up pay-by-the hour pricing scheme with promise to refund customers if any racks housed in its facility lose power

Toshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service Cloud

Toshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service Cloud

RAC signs up to Microsoft Azure following IT outsourcing deal

Roadside rescue service RAC will use Microsoft’s Azure cloud after striking an outsourcing agreement with IT services supplier Getronics

Why we’re measuring the digital economy in the wrong way

Conventional measures of productivity and growth, such as GDP, fail to capture the true effect of the digital revolution – but we're getting richer nonetheless
http://www.computerweekly.com/opinion/Why-were-measuring-the-digital-economy-in-the-wrong-way

How do you even measure #CX? Read no further:

How do you even measure #CX? Read no further:

Is #CX (customer experience) the new marketing? When did it ever become old?

Is #CX (customer experience) the new marketing? When did it ever become old?

CGI tempts Nordic customers with Finnish cyber security centre

IT supplier CGI has opened a Nordic cyber security centre to help it serve organisations in the region with the same service levels it provides US clients
http://www.computerweekly.com/news/4500257591/CGI-tempts-Nordic-customers-with-Finnish-cyber-security-centre

Whitehall IT chiefs open up about challenges of going cloud-first in central government

Whitehall IT chiefs talk about the progress they have made with abiding by the central government cloud-first mandate
http://www.computerweekly.com/news/4500257601/Whitehall-IT-chiefs-open-up-about-challenges-in-going-cloud-first-in-central-government

Syam Krishnan reveals 15 questions that will help you deliver a superior #CX

Syam Krishnan reveals 15 questions that will help you deliver a superior #CX

Internet of things key to fast product design improvement, says PTC

Products are becoming smart and connected – and product lifecycle management software has to change to support that, says PTC chief Jim Heppelmann
http://www.computerweekly.com/news/4500257540/Internet-of-things-key-to-fast-product-design-improvement-says-PTC

Ready for the first #DigitalCX Seminar in Dublin More CX Seminars coming soon

Ready for the first #DigitalCX Seminar in Dublin More CX Seminars coming soon

Lack of digital skills is killing off startups, reveals Rakuten survey

A lack of digital skills is one of the main reasons so many startups in the UK are failing, study shows
http://www.computerweekly.com/news/4500257546/Lack-of-digital-skills-is-killing-off-startups-reveals-Rakuten-survey