Modern Service Experience 2016 is a fantastic #CX event, so save the date! #oracle #custserv

Modern Service Experience 2016 is a fantastic #CX event, so save the date! #oracle #custserv

IT gives Rotterdam psychological care provider more time with clients

A psychological care provider in the Netherlands, Pameijer, has improved efficiency, improved care and become more secure through an identity and access management project
http://www.computerweekly.com/news/4500260151/IT-gives-Rotterdam-psychological-care-provider-more-time-with-clients

Building regulations will drive IoT in offices

Gartner predicts 1.6 billion connected things will be used by smart cities in 2016, an increase of 39% from 2015
http://www.computerweekly.com/news/4500260200/Building-regulations-will-drive-IoT-in-offices

How do you measure great customer experience? shares his findings #CX

How do you measure great customer experience? shares his findings #CX

VIDEO: Mike Strutton of talking #social #data & #CX via #DX

VIDEO: Mike Strutton of talking #social #data & #CX via #DX

15 questions qui empêchent les #directeurs de la #stratégie de trouver le #sommeil

#CX

Europe's CIOs must raise their game in testing software quality

CIOs across Europe have more work to do to ensure the structural quality of software is sound as IT becomes more important to organisations across different sectors
http://www.computerweekly.com/news/4500259845/Europes-CIOs-must-raise-their-game-in-testing-software-quality

EFF sets up software vulnerability disclosure programme

The EFF’s vulnerability disclosure programme includes a set of guidelines on how to report bugs in software the group develops and uses, offering several non-cash rewards
http://www.computerweekly.com/news/4500260148/EFF-sets-up-software-vulnerability-disclosure-programme

CIO interview: Mikael Pommert, Modern Times Group

Modern Times Group's CIO tells Computer Weekly about the challenges and benefits of moving an established business to the cloud
http://www.computerweekly.com/news/4500259721/CIO-interview-Mikael-Pommert-Modern-Times-Group

India’s HCL opens Estonian operation to support Nordic customers

HCL Technologies opens an Estonian delivery centre which will support customers across Europe, including those in the Nordic region
http://www.computerweekly.com/news/4500260121/Indias-HCL-opens-Estonian-operation-to-support-Nordic-customers

Samsung agrees to pay $548m to settle dispute with Apple

Samsung is expected to pay the outstanding damages to Apple by 14 December 2015, but it has reserved the right to collect reimbursement
http://www.computerweekly.com/news/4500260122/Samsung-agrees-to-pay-548m-to-settle-dispute-with-Apple

Consumer acceptance of in-store location-based tracking on the rise

Customers are becoming more comfortable with being tracked in-store, as long as they gain a good customer experience as a result
http://www.computerweekly.com/news/4500259933/Consumer-acceptance-of-in-store-location-based-tracking-on-the-rise

Veracode finds most web apps fail Owasp security check list

The findings of a report on critical vulnerabilities in most web applications is raising concerns over potential security vulnerabilities in millions of websites
http://www.computerweekly.com/news/4500259915/Veracode-finds-most-web-apps-fail-Owasp-security-check-list

Swedish health company Elekta recoups costs of HR project in a year

Medical company Elekta transforms its human resources (HR) processes by replacing legacy technology with cloud systems serving 3,800 staff in 24 countries
http://www.computerweekly.com/news/4500259895/Health-company-recoups-costs-of-HR-project-in-a-year

Bristol rolls out smart meters in 3,000 council flats

Bristol City Council completes the installation of smart meter technology across a number of its social housing properties
http://www.computerweekly.com/news/4500259903/Bristol-rolls-out-smart-meters-in-3000-council-flats

COP21: IoT can accelerate sustainable development, says Gartner

As the Paris climate talks get under way, Gartner says the IoT has a big role to play in minimising the impact of global warming
http://www.computerweekly.com/news/4500259837/COP21-IoT-can-accelerate-sustainable-development-says-Gartner

Gartner hails datacentre cost savings of halting virtual machine sprawl

Gartner claims CIOs could be missing out on datacentre cost savings by considering server virtualisation a done job
http://www.computerweekly.com/news/4500259767/Gartner-hails-halting-virtual-machine-sprawl-as-route-to-datacentre-cost-savings

Can a deliberate innovation process transform customer experience? #CX

Can a deliberate innovation process transform customer experience? #CX

How modern #CX helps businesses to initiates contact, and solve customer problems

How modern #CX helps businesses to initiates contact, and solve customer problems

Syam Krishnan reveals 15 questions that will help you deliver a superior customer experience

Syam Krishnan reveals 15 questions that will help you deliver a superior customer experience

Can a deliberate innovation process transform customer experience? #CX

Can a deliberate innovation process transform customer experience? #CX

Financial loss still not a priority for UK IT decision makers

UK chief information officers are more concerned with the loss of sensitive data in the face of increased cyber threats than financial loss, a survey has revealed

Infinity SDC sells Slough datacentre assets to rival Virtus

Virtus expands greater London datacentre portfolio by purchasing rival's colocation facility in Slough

What are the right metrics to measure great customer experience? #CX

What are the right metrics to measure great customer experience? #CX

UK competition watchdog to probe cloud storage sector for consumer law violations

The Competition and Markets Authority vows to investigate cloud storage market, following user complaints
http://www.computerweekly.com/news/4500258342/UK-competition-watchdog-probes-cloud-storage-sector-for-consumer-law-violations

Will the Paris terror attacks push the French government to compromise data protection for security?

The Paris terrorist attacks could prompt the French government to relax data protection law – but the EU General Data Protection Regulation will forestall that

Five million customers’ details exposed in VTech hack

A toymaker's database compromised by hackers reportedly included the personal details of more than 200,000 children worldwide

Can you recommend anyone for this #job? Customer Experience (CX) Applications Sales..

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Natural language generation progresses from robo-journalism to finance

While the robots are coming for journalists, might natural language generation also make inroads into financial, legal and medical analysis?
http://www.computerweekly.com/feature/Natural-language-generation-progresses-from-robo-journalism-to-finance

How to avoid being caught out by ransomware

Businesses are still getting caught by ransomware, despite the fact that there are fairly straightforward methods to avoid it
http://www.computerweekly.com/feature/How-to-avoid-being-caught-out-by-ransomware

Cambridge Institute for Sustainability Leadership takes control of its network

The Cambridge Institute for Sustainability Leadership enhanced network and application visibility and security using Fortinet technology

European colocation market growth buoyed by M&A and Safe Harbour, says CBRE

Latest European datacentre market research from CBRE looks at effect of mergers and acquisitions and Safe Harbour on colocation adoption
http://www.computerweekly.com/news/4500258245/European-colocation-market-growth-buoyed-by-MA-and-Safe-Harbour-says-CBRE

City University London virtualises telephony and contact centre systems

City University London replaces a 24-year-old comms setup with a virtualised, cloud-based contact centre system
http://www.computerweekly.com/news/4500258218/City-University-London-virtualises-telephony-and-contact-centre-systems

EMC weighs up VMware's involvement in Virtustream joint venture

Concerns about how VMware's sliding share price could affect its merger with Dell have reportedly prompted EMC to reconsider its stake in Virtustream
http://www.computerweekly.com/news/4500258221/EMC-weighs-up-VMwares-involvement-in-Virtustream-joint-venture

BAE Systems identifies three key security strategies

Threat intelligence, network segmentation and comprehensive systems monitoring are key ways of increasing the odds in favour of cyber defenders, according to BAE Systems
http://www.computerweekly.com/news/4500258208/BAE-Systems-identifies-three-key-security-strategies

Not all UK consumers would abandon a data-breached site

Nearly two-thirds of UK consumers would stop using a website hit by a breach, but nearly a quarter would not, a survey shows

Declining capital investment no problem in a digital economy

Economists and politicians are fretting about the fall in capital investment – but this is to be expected in a digital economy where startup costs are shrinking

Van de Velde upgrades Infor ERP to boost e-commerce

Lingerie manufacturer looks to upgrade ERP in the next 18 months to improve supply efficiency and reduce lead times
http://www.computerweekly.com/feature/Van-de-Velde-upgrades-Infor-ERP-to-boost-e-commerce

Dell security flaws reignite debate on pre-installed software

News that some Dell laptops are shipping with at least one, and possibly two, rogue root certificates represents a potential security breakdown in production processes, say security experts
http://www.computerweekly.com/news/4500258114/Dell-security-flaws-reignite-debate-on-pre-installed-software

Can a deliberate innovation process transform customer experience? #CX

Can a deliberate innovation process transform customer experience? #CX

G-Cloud suppliers hit out at government IT pricing deal with Huddle

Whitehall procurement chiefs respond to claims preferential pricing deal with Huddle goes against G-Cloud ethos
http://www.computerweekly.com/news/4500258037/G-Cloud-suppliers-hit-out-at-government-IT-pricing-deal-with-Huddle

UK defence review criticised for being too light on cyber

Compared with the annual defence budget of almost £40bn, the allocation for cyber defence is extremely small, say commentators
http://www.computerweekly.com/news/4500258012/UK-defence-review-criticised-for-being-too-light-on-cyber

Interview: Rackspace CTO John Engates on why hybrid cloud matters

As businesses opt for a combination of public and private cloud applications, chief technology officer John Engates says Rackspace's aim is to remove complexity and make it easier for customers to deploy cloud technology
http://www.computerweekly.com/news/4500256991/Interview-Rackspace-CTO-on-why-hybrid-matters

TechTalent Charter: Better data will help the women in IT cause

Recruitment agency Monster is launching a TechTalent Charter to encourage diversity in the IT industry through widespread adoption of best practice
http://www.computerweekly.com/news/4500257685/TechTalent-Charter-Better-data-will-help-the-women-in-IT-cause

Cablevision Monterrey Transforms Its #CX with #BSS and #OSS from #OOW15

Cablevision Monterrey Transforms Its #CX with #BSS and #OSS from #OOW15

reveals the 5 golden rules of #Social #CustomerService #CustServ #ModernService

RSA aiming for usability through innovation, says CTO

The challenge facing RSA as a technology company is making products that are easy to use, but allow some flexibility at the same time, says chief technology officer Zulfikar Ramzan
http://www.computerweekly.com/news/4500257936/RSA-aiming-for-usability-through-innovation-says-CTO

Fintech growth rates explode in Australia

Financial technology companies in Australia are growing at high rates and come as a warning to the nation's enterprises that are yet to join the digital revolution

SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana

Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project
http://www.computerweekly.com/news/4500257575/SAP-UKI-User-Group-Conference-2015-Newcastle-University-puts-ERP-on-Hana

Mixed signals fuel mixed feelings about Australia's data-retention plan

There are mixed feelings about Australia's data retention plans as the telecommunications industry weighs up the costs of compliance
http://www.computerweekly.com/news/4500257908/Mixed-signals-fuel-mixed-feelings-about-Australias-data-retention-plan

Here are 5 design #bestpractices for ensuring a stellar application user experience: #cx

Here are 5 design #bestpractices for ensuring a stellar application user experience: #cx

#Sales alert: UK CX (Customer Experience) BUSINESS DEVELOPMENT MANAGER Oracle #Leeds

#Sales alert: UK CX (Customer Experience) BUSINESS DEVELOPMENT MANAGER Oracle #Leeds

#Oracle #Cloud Center of Excellence (COE) Customer Experience (CX)

#Oracle #Cloud Center of Excellence (COE) Customer Experience (CX)

Where Tech Support and Customer Service Converge: Customer Experience #CustServ #Oracle #CX

Where Tech Support and Customer Service Converge: Customer Experience #CustServ #Oracle #CX

CIO interview: Lone Bundgaard, Coloplast

IT development head at Danish medical products and services company plays core role in major change to how the company engages with its customers
http://www.computerweekly.com/news/4500257185/CIO-interview-Lone-Bundgaard-Coloplast

Citrix cuts jobs and spins off GoTo business to drive profits

Virtualisation giant Citrix will rationalise its operations after a large-scale business review that focuses on its core desktop virtualisation products
http://www.computerweekly.com/news/4500257743/Citrix-cuts-jobs-and-spins-off-GoTo-business-to-drive-profits

Coalition of top tech firms opposes weakened encryption

Weakening security with the aim of advancing security simply does not make sense, a coalition of top tech firms tells US president Barack Obama

Syam Krishnan reveals 15 questions that will help you deliver a superior #CX

Syam Krishnan reveals 15 questions that will help you deliver a superior #CX

reveals the 5 golden rules of #Social #CustomerService #CustServ #ModernService

Most European executives would bypass security to win business

A survey has revealed that 69% of European executives polled would take the risk of a potential security threat to achieve the biggest deal of their life
http://www.computerweekly.com/news/4500257668/Most-European-executives-would-bypass-security-to-win-business

Volta Data Centres debuts power failure reimbursement scheme for customers

Datacentre service provider follows up pay-by-the hour pricing scheme with promise to refund customers if any racks housed in its facility lose power

Toshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service Cloud

Toshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service Cloud

RAC signs up to Microsoft Azure following IT outsourcing deal

Roadside rescue service RAC will use Microsoft’s Azure cloud after striking an outsourcing agreement with IT services supplier Getronics

Why we’re measuring the digital economy in the wrong way

Conventional measures of productivity and growth, such as GDP, fail to capture the true effect of the digital revolution – but we're getting richer nonetheless
http://www.computerweekly.com/opinion/Why-were-measuring-the-digital-economy-in-the-wrong-way

How do you even measure #CX? Read no further:

How do you even measure #CX? Read no further:

Is #CX (customer experience) the new marketing? When did it ever become old?

Is #CX (customer experience) the new marketing? When did it ever become old?

CGI tempts Nordic customers with Finnish cyber security centre

IT supplier CGI has opened a Nordic cyber security centre to help it serve organisations in the region with the same service levels it provides US clients
http://www.computerweekly.com/news/4500257591/CGI-tempts-Nordic-customers-with-Finnish-cyber-security-centre

Whitehall IT chiefs open up about challenges of going cloud-first in central government

Whitehall IT chiefs talk about the progress they have made with abiding by the central government cloud-first mandate
http://www.computerweekly.com/news/4500257601/Whitehall-IT-chiefs-open-up-about-challenges-in-going-cloud-first-in-central-government

Syam Krishnan reveals 15 questions that will help you deliver a superior #CX

Syam Krishnan reveals 15 questions that will help you deliver a superior #CX

Internet of things key to fast product design improvement, says PTC

Products are becoming smart and connected – and product lifecycle management software has to change to support that, says PTC chief Jim Heppelmann
http://www.computerweekly.com/news/4500257540/Internet-of-things-key-to-fast-product-design-improvement-says-PTC

Ready for the first #DigitalCX Seminar in Dublin More CX Seminars coming soon

Ready for the first #DigitalCX Seminar in Dublin More CX Seminars coming soon

Lack of digital skills is killing off startups, reveals Rakuten survey

A lack of digital skills is one of the main reasons so many startups in the UK are failing, study shows
http://www.computerweekly.com/news/4500257546/Lack-of-digital-skills-is-killing-off-startups-reveals-Rakuten-survey

Il #cloud aiuta le aziende a migliore la Customer Experience #CloudAgility #CX #Oracle

Il #cloud aiuta le aziende a migliore la Customer Experience #CloudAgility #CX #Oracle

Michael Dell confirms there will be no EMC sell-off

In spite of product overlaps and VMware’s partnerships with rivals, Dell will be keeping EMC intact
http://www.computerweekly.com/news/4500256911/Michael-Dell-confirms-there-will-be-no-EMC-sell-off

Fujitsu announces MetaArc cloud platform, acquires UShareSoft

At Fujitsu Forum 2015 in Germany, Fujitsu announces a cloud platform called MetaArc and acquires French software business UShareSoft
http://www.computerweekly.com/news/4500257521/Fujitsu-announces-MetaArc-cloud-platform-acquires-UShareSoft

[VIDEO] President Thomas Kurian's says customer experience is a "partnership."#CX

[VIDEO] President Thomas Kurian's says customer experience is a "partnership."#CX

DDN revamp adds SFA14K plus hyper-converged and all-flash options

DataDirect Networks upgrades core HPC storage arrays to create SFA14K, and adds hyper-converged SFA14KE plus all-flash IME14K front end to smooth I/O bottlenecks

reveals the 5 golden rules of #Social #CustomerService #CustServ #ModernService

European Commission gives Equinix the go-ahead to acquire datacentre rival TelecityGroup

European Commission clears datacentre merger, after resolving concerns about its impact on European colocation pricing

Asean higher education institutions increase software and services spend

Higher education organisations in developed Asean countries are investing heavily in software and services as their IT use matures
http://www.computerweekly.com/news/4500257430/Asean-higher-education-institutes-increase-software-and-services-spend

Acquire new skills for technology management

The age of the customer requires organisations to focus on both the business technology and IT agendas
http://www.computerweekly.com/feature/Acquire-new-skills-for-technology-management

Does customer loyalty exist? , CX Strategist at Oracle tries to find the answer

Does customer loyalty exist? , CX Strategist at Oracle tries to find the answer

Openreach CEO Joe Garner to step down

Openreach CEO Joe Garner is returning to the financial services sector after two years at the helm
http://www.computerweekly.com/news/4500257427/Openreach-CEO-Joe-Garner-to-step-down

Over 55,000 businesses took advantage of government Connection Vouchers

As the DCMS-sponsored Connection Voucher scheme winds down, statistics reveal that over 55,000 small businesses in the UK took advantage of the grants

Passwords still a top issue the tech industry has to deal with, says panel

In the face of several failed attempts by individual companies to eliminate passwords, a growing number of large companies are joining the Fido Alliance, ISSE 2015 conference in Berlin told
http://www.computerweekly.com/news/4500257372/Passwords-still-a-top-issue-the-tech-industry-has-to-deal-with-says-panel

Case study: Eir embarks on datacentre consolidation to support quad-play telco growth

Irish telco Eir shares details of its datacentre consolidation project and explains why investing in a robust UPS was a must
http://www.computerweekly.com/news/4500257295/Case-study-Eir-embarks-on-datacentre-consolidation-to-support-quad-play-telco-growth

BCS launches Register for IT Technicians to recognise industry skills

The BCS has launched a register to accredit IT technicians with an industry standard recognition of their skills, backed up by assessments and references
http://www.computerweekly.com/news/4500257358/BCS-launches-Register-for-IT-Technicians-to-recognise-industry-skills

Roaming charges: How will changes in mobile legislation affect business in Europe?

With mobile roaming charges on the way out across the European Union, what are the implications for businesses and business travellers?
http://www.computerweekly.com/feature/Roaming-charges-How-will-changes-in-mobile-legislation-affect-business-in-Europe

UK firms look to threat intelligence to focus security efforts

Performance, skills and costs remain biggest hurdles to true data-driven security, reveals an IDC study

TCS to give internships to 1,000 UK graduates

IT services firm TCS is offering a thousand British youngsters the opportunity to work at some of its technology centres in India
http://www.computerweekly.com/news/4500257274/TCS-to-give-internships-to-1000-UK-graduates

Informatica launches big data management platform

Informatica has launched a “big data management” suite that it says adds data quality, governance and security to its data integration offer
http://www.computerweekly.com/news/4500257287/Informatica-launches-big-data-management-platform

Meet the Stemettes events aim to entice girls into Stem

Volunteer organisation Stemettes holds events in London and Dublin to encourage young women to take up Stem careers
http://www.computerweekly.com/news/4500257278/Meet-the-Stemettes-events-aim-to-entice-girls-into-Stem

Hybrid flash maker NexGen launches N5 tiered all-flash

SanDisk-owned hybrid flash maker debuts in all-flash storage with N5-1500 and N5-3000 that mix RAM, PCIe flash and SAS-connected flash drives with QoS tiering between media
http://www.computerweekly.com/news/4500257270/Hybrid-flash-maker-NexGen-launches-N5-tiered-all-flash

London Stock Exchange appoints CIO

The London Stock Exchange appoints Chris Corrado as its technology chief as the previous incumbent, Antoine Shagoury, returns to the US

BDUK passing 8,900 homes for every million pounds spent

Government figures suggests the BDUK programme is delivering better value for money to the public as the roll-out continues
http://www.computerweekly.com/news/4500257267/BDUK-passing-8900-homes-for-every-million-pounds-spent

Special Report: Taking Care of Customers #CX

Special Report: Taking Care of Customers #CX

Oracle solutions can accelerate your roadmap to knowledge everywhere! Find out more here #CX

Oracle solutions can accelerate your roadmap to knowledge everywhere! Find out more here #CX

NCA and Cert-UK call on more firms to share cyber-threat data

As statistics suggest 30,000 attacks may have been thwarted by a cyber threat data-sharing scheme, operators NCA and Cert-UK call for more to get involved

Bluetooth to get more range and more speed to power IoT

The Bluetooth Special Interest Group has published its technology roadmap as it moves to position the networking technology as a key enabler for the internet of things

Tech Nordic Advocates will help Nordic and Baltic startups reach the next level

A UK network that supports the IT startup community is attempting to emulate its activities in the Nordic and Baltic regions

Placing unemployed women in the IT industry could solve skills gap, says Martha Lane Fox

Speaking at the Microsoft Future Decoded event in London, Martha Lane Fox said giving unemployed women digital skills and IT jobs could solve the skills gap